Privacy Policy

Last modified on 31st January 2026
Throughout this Privacy Policy, the term “this site” refers to this website. By accessing or using this site, you agree to this Privacy Policy. If you do not agree, please discontinue use of this site. We are committed to protecting your privacy and providing a safe online experience.

Data Controller

The data controller of this website is madebywhale Ltd, holder of VAT number MT31255722, Company Registration Number C 109277.

Scope of This Privacy Policy

This Privacy Policy applies to all information collected through this site. It does not apply to information collected by other software, mobile applications, or websites linked from this site. You should review the privacy statements of any third‑party services you choose to navigate to in order to understand how they collect, use, and share your information.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you make a purchase, fill out a form, request customer support or consultancy, provide information so we can deliver a service, provide information for financing applications, or otherwise communicate with us. The types of information we may collect include your first name, surname, email address, phone number, physical address, and any other information or documents you choose to provide, including sensitive information.

Automatic Collection of Information

When you access or use this site, certain information is collected automatically, including:
  • Statistical Information: We collect aggregated usage information such as number of visitors, page views, pages receiving the most attention, average pages per visit, bandwidth usage, countries generating traffic, browser types, operating systems, and referring websites.
  • Access Logs and Error Logs: We maintain access and error logs for security and troubleshooting. These logs include IP address information unless the visitor uses tools to mask their IP address. Logs are retained for a maximum of 30 days and then permanently erased.
  • Contact Form Submissions: We collect submission date and time, the URL from which the submission was made, user agent information (browser and operating system), and your IP address.

Use of Collected Information

We may use information about you for various purposes, including to:
  • Provide the service or product you requested;
  • Process transactions and send related information, including confirmations and receipts;
  • Send technical notices, updates, security alerts, and administrative messages;
  • Respond to comments, questions, and requests, and provide customer support;
  • Communicate with you about services, offers, and information available on this site;
  • Monitor and analyze trends, usage, and activities related to our services;
  • Conduct due diligence and other KYC processes;
  • Comply with legal obligations, prevent fraud, collect fees owed, resolve disputes, troubleshoot issues, enforce our Terms of Use, and take other actions permitted by law.

Sharing of Information

We may share information about you as follows:
  • With our current and future partners, service providers, and subcontractors as necessary to deliver our services;
  • With third parties when required to provide you with a service you requested;
  • In connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or part of our business;
  • In response to a request for information if we believe disclosure is required by applicable law, regulation, or legal process;
  • With government bodies or EU representatives if we are assisting you with financing applications.

Security of Your Personal Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We are aware of our responsibilities to protect the security, confidentiality, and integrity of your information. However, no physical or electronic security system is impenetrable, and we cannot guarantee absolute security of our systems or databases.

Your Choices

  • Account Information: If you wish to delete your account and account history, please email us at team@madebywhale.com. We may retain certain information as required by law or for legitimate business purposes. Cached or archived copies may also be retained for a limited period.
  • Cookies: Most web browsers accept cookies by default. You can configure your browser to remove or reject cookies. Please refer to your browser’s help function for instructions. For more information, please read our Cookie Policy.

Changes to This Policy

We reserve the right to modify or amend this Privacy Policy at any time by posting the updated version here. All changes take effect upon posting. Each time you use this site, the current version of the Privacy Policy will apply. You should check the date at the top of this page and review any changes since the last version.

Contact Information

If you have questions or comments regarding this Privacy Policy, please contact us at legal@madebywhale.com.